Internet Banking Access Agreement
Account means the structure within which funds are maintained.
Account Access Information means the access code, username and password
that are provided by the Bank, upon approval of an application, to access
Agreement means this agreement as supplemented by the Bank’s General
Regulations and its Schedule of Fees.
Application means a Cayman Global form submitted to Cayman National as a
request to use the Service.
Bank, we, us and our means Cayman National and its associated
Bank Mail means a feature that allows you to send us e-mail messages
securely within Cayman Global.
Cayman Global, Internet Banking Service, and Service means the
utility permitting access to the Bank’s operating computer system, providing
access to designated accounts with the Bank.
Client, customer, you and your mean the individual or entity
applying/approved to use Cayman Global.
General Regulations means the Bank’s document entitled General
Regulations and Conditions for Conducting Business with Cayman National Bank
Ltd., mandates for your accounts, and any other agreements that govern your
existing and future relationships with the Bank.
Internet Service Provider or ISP means a company that provides
access to the Internet through telephone lines (modems) or other technology.
Schedule of Fees means a schedule of fees published by the Bank from
time to time, which states the service charges incurred by persons or entities
that use our products and services.
Service Administrator means the person(s) responsible for assigning
authorised usernames, access codes and passwords to you.
Statement means a chronological list of transactions that occurred
relative to your account.
2. Terms & Conditions
This Agreement. The Bank reserves the right to alter or modify the
Service at any time. This Agreement may not be amended without the written
approval of the Bank. You will not assign this Agreement without prior written
consent of the Bank.
Operating Hours and Business Days. For the purposes of this Agreement,
our business days include weekdays between 9:00am and 4:00pm EST excepting
Cayman Islands public holidays. Cayman Global will only process wire transfers,
bill payments, credit card payments, chequebook, deposit book and savings pack
requests, draft requests and order currency requests within these operating
hours and business days; however, you may access Cayman Global for other
services at any time other than during any special maintenance periods.
Services and Deadlines. The following is a list of Cayman Global
services, and their respective deadlines. Please note that other services may be
added to Cayman Global, from time to time.
Arbitration of Disputes. If the Bank is involved in any irresolvable
dispute or claim concerning Cayman Global, it will be decided by binding
arbitration in accordance with the provisions of the laws in the Cayman Islands
or, where mutually agreed, a single arbitrator will be appointed who has
experience in banking transactions. The arbitrator will award any fees so
arising to the prevailing party. A court may enter a judgment on the award of
Bank References. Bank reference requests may be submitted by Bank Mail.
A bank reference is normally completed within two business days after the
request has been made.
Bill Payments. Bill payments to Cable & Wireless, Caribbean Utilities
Company (CUC), Cayman Brac Power and Light, Cayman Water Company, CNB
MasterCard Payment, WestStar TV, Home Gas, Digicel and the Water
Authority must be submitted at least three business days prior to the
payment due date to allow the Bank and partners time to process the
transaction. The Bank is not responsible for actions taken by the above
companies if you submit your payment after the three-day limit.
Chequebook, Savings Packs, and Deposit Book Requests. Chequebook,
Savings Packs, and Deposit Book requests may be submitted at anytime. Requests
received by 2:00pm EST on a business day will be processed the same day,and
orders after 2:00pm EST will be processed the next business day.
Credit Card Payments. Cayman National Gold or Standard MasterCard
cardholders may submit payments electronically by using Cayman Global. Payments
that are made before 5:00pm EST on a business day will be credited to your card
account the same day as the request.
Draft Requests. Draft requests may be submitted at anytime for the
Cayman Islands Dollars, United States Dollars, Canadian Dollars, British Pounds,
and Euro Dollar.
Draft requests will be processed the same day if they are ordered by 2:00pm EST
from our Cayman Brac branch and 3:00pm EST from our Grand Cayman branches.
Draft requests made after those times or on weekends or holidays will be
processed the following business day.
Order Currency. Currency may be ordered in US$ or CI$. Orders for US$
currency amounts are subject to availability. Orders for CI$ currency orders
will be processed within 10 business hours. If an order is submitted after
regular business hours (9:00am - 4:00pm EST) or on a holiday, the order will be
processed the following business day and completed in the above-mentioned time
Salary Payments. Salary Payments may be submitted by uploading an Excel
file into the Salary Payment form that is located on the Cayman Global Internet
banking system. The Excel file must include the full account number, name of
the employee, and the amount to be processed. The Company should allow for at
least two business days for the payments to be processed.
Standing Orders. Standing orders may be submitted at anytime. Standing
Orders are normally established three business days after the request is made;
however, if your request is made outside of the Bank’s regular business hours
(9:00am - 4:00pm EST) allow at least three business days for your request to be
Stop Payments. Stop payments may be issued on a single cheque number or
a range of cheque numbers at anytime. The stop payments will occur on the
specified cheque(s) immediately after you send the request.
Transfers Between Accounts. As a Cayman Global customer, you can
transfer funds electronically from a chequing or savings account to chequing,
savings, loan, mortgage, credit card or bill payment account.
Wire Transfers. Wire transfers may be submitted at anytime; however,
your request will only be carried out during our regular business hours (9:00am
- 4:00pm EST). The deadline for entering instructions for a wire transfer to be
acted on in the same business day is 1:00pm EST,depending on the schedule of
the other banks involved.
Security and Account Access Information. For security purposes, you are
required to protect your individual account access information (IMPORTANT –
Change your password and select a password that is difficult to guess). If the
secrecy of your account access information is compromised, or if you
accidentally reveal it to someone that you have not authorised to use Cayman
Global, it is your sole responsibility to call us IMMEDIATELY at (345) 949
8300 or fax us at (345) 949 8270 .
Password changes. If your password is changed in Cayman Global Internet
Banking Bank Accounts it will not be changed in Cayman Global Internet Banking
Credit Card Accounts; therefore, your password must be changed separately in
both sites. Should you have any questions please contact our Customer Support
Centre at (345) 949-8300.
Bank Responsibility. Under no circumstances will the Bank release
information including account numbers, password, financial information etc. by
4. Your Obligation
Account Information. You are responsible for using this Service in
accordance with this Agreement. You are also responsible for ensuring the
security of your account access information. By providing your account access
information to any other person, you assume all liability for any transactions
initiated on your accounts with the use of your account access information by
Account Access. You are required to have at least one eligible deposit,
loan or credit card account with the Bank. When you sign up for Cayman Global,
you will need to list the account numbers you wish to access through the
Service. You may not access any accounts that are not listed.
As a customer of Cayman Global, your account access information allows you to
access the following accounts as they apply to you:
Fixed Deposits (Inquiry Only)
Loans and Mortgages
Service Charges and Fees.
Normal transaction fees will apply to all transactions processed by Cayman
Global. Our Schedule of Fees is subject to change, so customers should review
the Schedule of Fees on a regular basis.
Electronic-mail. The "Bank Mail" feature within Cayman Global allows you
to send secure e-mail messages to the Bank. All information sent using Bank
Mail is encrypted in order to protect your security and privacy. To ensure the
security of your account information, we recommend that you ONLY send
confidential information to us through Bank Mail. You may use Internet
electronic mail (e-mail) to contact us regarding general inquiries, maintenance
and/or problem resolution at the Bank’s Internet email address,
email@example.com. You accept that Internet e-mail is not a secure method
of communication, and the Bank will not be held liable for any information sent
via Internet e-mail, which may be or appears to have been compromised. The Bank
will not act upon financial instructions sent via Internet e-mail.
Under no circumstances will a Bank employee request your account access
information via the Internet or through any other type of contact. Initially, a
Customer Support Representative will contact you to provide you with your
account access information, but at no time thereafter will they contact you to
request account access information. DO NOT respond to such a request even if
the individual claims to represent the Bank or any of its associated companies.
Reporting Unauthorised Transactions. If you believe that an unauthorised
transaction has been, or will be conducted on your account without your
permission, please notify a Cayman Global Customer Support Representative
immediately at (345) 949-8300 or fax us at (345) 949 8270.
Confidentiality. The Bank will secure all relevant documentation, and
will treat all accessed information with its usual degree of confidentiality.
The Service Administrator agrees not to disclose or release information at any
time to any third parties without prior written consent of the Bank and the
Client; however, where information is made accessible to the general public, or
where required by law, appropriate disclosure will be made.
Indemnification. The Bank is not liable for any malfunctions of our
computerised systems, nor is it responsible for interruptions or outages,
including power and telecommunication services, or delays caused by a third
party. We are not liable for delay of performance or nonperformance of the
Service caused by any reason, whether within or outside our control as stated
in the General Regulations. The Bank is not responsible for any electronic
viruses or other harmful components that may have entered into your computer
system by downloading information, nor will the Bank be held liable for
hardware or software owned by you, which fails to work.
7. Equipment & Software
Equipment & Software. The Client agrees to use the designated
Internet Service Provider’s software products. Related fees involving
installations, upgrades and maintenance in order to use the software are the
Client’s sole responsibility.
8. Cancellation/Termination of Service
Cancellation. Should the Client wish to cancel the Service, he/she must
do so in writing at least (10) days prior to the desired termination date.
Termination. The Bank may, at anytime, terminate this Agreement and the
Service at its sole discretion.
Service Agreement. In the event of your failure to abide by the Bank’s
Agreement and/or the laws of the Cayman Islands or if governmental regulations
or other legal policies prevent the Bank from providing the Service,
termination of the Service will be carried out immediately.
9. Governing Law
Governing Law. The terms and conditions of this Agreement are governed
by and construed in accordance with the laws of the Cayman Islands, and the
parties hereto submit to the non-exclusive jurisdiction of the Cayman Islands
10. Contact Information
Contact Us. Any correspondence in association with this Agreement should
be in writing and signed by the accountholder and hand delivered, faxed or
mailed to the Bank as follows:
Cayman National Bank Ltd.
Attention: Cayman Global Customer Support
200 Elgin Avenue
P.O. Box 1097 GT
Grand Cayman, Cayman Islands