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Internet Banking Access Agreement

1. Definitions

  • Account means the structure within which funds are maintained.
  • Account Access Information means the access code, username and password that are provided by the Bank, upon approval of an application, to access Cayman Global.
  • Agreement means this agreement as supplemented by the Bank’s General Regulations and its Schedule of Fees.
  • Application means a Cayman Global form submitted to Cayman National as a request to use the Service.
  • Bank, we, us and our means Cayman National and its associated companies.
  • Bank Mail means a feature that allows you to send us e-mail messages securely within Cayman Global.
  • Cayman Global, Internet Banking Service, and Service means the utility permitting access to the Bank’s operating computer system, providing access to designated accounts with the Bank.
  • Client, customer, you and your mean the individual or entity applying/approved to use Cayman Global.
  • General Regulations means the Bank’s document entitled General Regulations and Conditions for Conducting Business with Cayman National Bank Ltd., mandates for your accounts, and any other agreements that govern your existing and future relationships with the Bank.
  • Internet Service Provider or ISP means a company that provides access to the Internet through telephone lines (modems) or other technology.
  • Schedule of Fees means a schedule of fees published by the Bank from time to time, which states the service charges incurred by persons or entities that use our products and services.
  • Service Administrator means the person(s) responsible for assigning authorised usernames, access codes and passwords to you.
  • Statement means a chronological list of transactions that occurred relative to your account.

2. Terms & Conditions

  1. This Agreement. The Bank reserves the right to alter or modify the Service at any time. This Agreement may not be amended without the written approval of the Bank. You will not assign this Agreement without prior written consent of the Bank.
  2. Operating Hours and Business Days. For the purposes of this Agreement, our business days include weekdays between 9:00am and 4:00pm EST excepting Cayman Islands public holidays. Cayman Global will only process wire transfers, bill payments, credit card payments, chequebook, deposit book and savings pack requests, draft requests and order currency requests within these operating hours and business days; however, you may access Cayman Global for other services at any time other than during any special maintenance periods.
  3. Services and Deadlines. The following is a list of Cayman Global services, and their respective deadlines. Please note that other services may be added to Cayman Global, from time to time.
    • Bank References. Bank reference requests may be submitted by Bank Mail. A bank reference is normally completed within two business days after the request has been made.
    • Bill Payments. Bill payments to Cable & Wireless, Caribbean Utilities Company (CUC), Cayman Brac Power and Light, Cayman Water Company, CNB MasterCard Payment, WestStar TV, Home Gas, Digicel and the Water Authority must be submitted at least three business days prior to the payment due date to allow the Bank and partners time to process the transaction. The Bank is not responsible for actions taken by the above companies if you submit your payment after the three-day limit.
    • Chequebook, Savings Packs, and Deposit Book Requests. Chequebook, Savings Packs, and Deposit Book requests may be submitted at anytime. Requests received by 2:00pm EST on a business day will be processed the same day,and orders after 2:00pm EST will be processed the next business day.
    • Credit Card Payments. Cayman National Gold or Standard MasterCard cardholders may submit payments electronically by using Cayman Global. Payments that are made before 5:00pm EST on a business day will be credited to your card account the same day as the request.
    • Draft Requests. Draft requests may be submitted at anytime for the following currencies:

      Cayman Islands Dollars, United States Dollars, Canadian Dollars, British Pounds, and Euro Dollar.

      Draft requests will be processed the same day if they are ordered by 2:00pm EST from our Cayman Brac branch and 3:00pm EST from our Grand Cayman branches. Draft requests made after those times or on weekends or holidays will be processed the following business day.

    • Order Currency. Currency may be ordered in US$ or CI$. Orders for US$ currency amounts are subject to availability. Orders for CI$ currency orders will be processed within 10 business hours. If an order is submitted after regular business hours (9:00am - 4:00pm EST) or on a holiday, the order will be processed the following business day and completed in the above-mentioned time frames.
    • Salary Payments. Salary Payments may be submitted by uploading an Excel file into the Salary Payment form that is located on the Cayman Global Internet banking system. The Excel file must include the full account number, name of the employee, and the amount to be processed. The Company should allow for at least two business days for the payments to be processed.
    • Standing Orders. Standing orders may be submitted at anytime. Standing Orders are normally established three business days after the request is made; however, if your request is made outside of the Bank’s regular business hours (9:00am - 4:00pm EST) allow at least three business days for your request to be processed.
    • Stop Payments. Stop payments may be issued on a single cheque number or a range of cheque numbers at anytime. The stop payments will occur on the specified cheque(s) immediately after you send the request.
    • Transfers Between Accounts. As a Cayman Global customer, you can transfer funds electronically from a chequing or savings account to chequing, savings, loan, mortgage, credit card or bill payment account.
    • Wire Transfers. Wire transfers may be submitted at anytime; however, your request will only be carried out during our regular business hours (9:00am - 4:00pm EST). The deadline for entering instructions for a wire transfer to be acted on in the same business day is 1:00pm EST,depending on the schedule of the other banks involved.
  4. Arbitration of Disputes. If the Bank is involved in any irresolvable dispute or claim concerning Cayman Global, it will be decided by binding arbitration in accordance with the provisions of the laws in the Cayman Islands or, where mutually agreed, a single arbitrator will be appointed who has experience in banking transactions. The arbitrator will award any fees so arising to the prevailing party. A court may enter a judgment on the award of the arbitrator.

3. Security

  1. Security and Account Access Information. For security purposes, you are required to protect your individual account access information (IMPORTANT – Change your password and select a password that is difficult to guess). If the secrecy of your account access information is compromised, or if you accidentally reveal it to someone that you have not authorised to use Cayman Global, it is your sole responsibility to call us IMMEDIATELY at (345) 949 8300 or fax us at (345) 949 8270 .
  2. Password changes. If your password is changed in Cayman Global Internet Banking Bank Accounts it will not be changed in Cayman Global Internet Banking Credit Card Accounts; therefore, your password must be changed separately in both sites. Should you have any questions please contact our Customer Support Centre at (345) 949-8300.
  3. Bank Responsibility. Under no circumstances will the Bank release information including account numbers, password, financial information etc. by unsecured e-mail.

4. Your Obligation

  1. Account Information. You are responsible for using this Service in accordance with this Agreement. You are also responsible for ensuring the security of your account access information. By providing your account access information to any other person, you assume all liability for any transactions initiated on your accounts with the use of your account access information by such persons.
  2. Account Access. You are required to have at least one eligible deposit, loan or credit card account with the Bank. When you sign up for Cayman Global, you will need to list the account numbers you wish to access through the Service. You may not access any accounts that are not listed.

    As a customer of Cayman Global, your account access information allows you to access the following accounts as they apply to you:

    • Chequing
    • Savings
    • Fixed Deposits (Inquiry Only)
    • Loans and Mortgages
    • Credit Cards
  3. Service Charges and Fees. Normal transaction fees will apply to all transactions processed by Cayman Global. Our Schedule of Fees is subject to change, so customers should review the Schedule of Fees on a regular basis.
  4. Electronic-mail. The "Bank Mail" feature within Cayman Global allows you to send secure e-mail messages to the Bank. All information sent using Bank Mail is encrypted in order to protect your security and privacy. To ensure the security of your account information, we recommend that you ONLY send confidential information to us through Bank Mail. You may use Internet electronic mail (e-mail) to contact us regarding general inquiries, maintenance and/or problem resolution at the Bank’s Internet email address, You accept that Internet e-mail is not a secure method of communication, and the Bank will not be held liable for any information sent via Internet e-mail, which may be or appears to have been compromised. The Bank will not act upon financial instructions sent via Internet e-mail.

    Under no circumstances will a Bank employee request your account access information via the Internet or through any other type of contact. Initially, a Customer Support Representative will contact you to provide you with your account access information, but at no time thereafter will they contact you to request account access information. DO NOT respond to such a request even if the individual claims to represent the Bank or any of its associated companies.

  5. Reporting Unauthorised Transactions. If you believe that an unauthorised transaction has been, or will be conducted on your account without your permission, please notify a Cayman Global Customer Support Representative immediately at (345) 949-8300 or fax us at (345) 949 8270.


  1. Confidentiality. The Bank will secure all relevant documentation, and will treat all accessed information with its usual degree of confidentiality. The Service Administrator agrees not to disclose or release information at any time to any third parties without prior written consent of the Bank and the Client; however, where information is made accessible to the general public, or where required by law, appropriate disclosure will be made.

6. Indemnification

  1. Indemnification. The Bank is not liable for any malfunctions of our computerised systems, nor is it responsible for interruptions or outages, including power and telecommunication services, or delays caused by a third party. We are not liable for delay of performance or nonperformance of the Service caused by any reason, whether within or outside our control as stated in the General Regulations. The Bank is not responsible for any electronic viruses or other harmful components that may have entered into your computer system by downloading information, nor will the Bank be held liable for hardware or software owned by you, which fails to work.

7. Equipment & Software

  1. Equipment & Software. The Client agrees to use the designated Internet Service Provider’s software products. Related fees involving installations, upgrades and maintenance in order to use the software are the Client’s sole responsibility.

8. Cancellation/Termination of Service

  1. Cancellation. Should the Client wish to cancel the Service, he/she must do so in writing at least (10) days prior to the desired termination date.
  2. Termination. The Bank may, at anytime, terminate this Agreement and the Service at its sole discretion.
  3. Service Agreement. In the event of your failure to abide by the Bank’s Agreement and/or the laws of the Cayman Islands or if governmental regulations or other legal policies prevent the Bank from providing the Service, termination of the Service will be carried out immediately.

9. Governing Law

  1. Governing Law. The terms and conditions of this Agreement are governed by and construed in accordance with the laws of the Cayman Islands, and the parties hereto submit to the non-exclusive jurisdiction of the Cayman Islands courts.

10. Contact Information

  1. Contact Us. Any correspondence in association with this Agreement should be in writing and signed by the accountholder and hand delivered, faxed or mailed to the Bank as follows:

    Fax #:

    (345) 949-8270

    Mailing Address:

    Cayman National Bank Ltd.
    Attention: Cayman Global Customer Support
    200 Elgin Avenue
    P.O. Box 1097 GT
    Grand Cayman, Cayman Islands